2. How do I apply?

You can file a claim or check the status of your claim with the Massachusetts Division of Unemployment Assistance (DUA). Call 617-626-6800 or, if you’re in area code 351, 413, 508, 774 or 978, call toll-free 1-877-626-6800. Calls may be made between the hours of 8:30 a.m. to 6:30 p.m. Monday through Friday and 8:00 a.m. to 1:30 p.m. on Saturdays. To reach a DUA agent quickly, call on Monday if the last digit of your social security number (SSN) is 0,1 or 2; Tuesday for SSN 3,4 or 5; Wednesday for SSN 6 or 7; Thursday 8 or 9; any last digit Friday or Saturday. The state’s 35 career centers also provide UI walk-in center services, including multilingual in-person orientation. For same day service, make sure you arrive at the career center no later than 8:30 a.m. For a list of the career centers and other useful information, some in other languages, go to www.mass.gov/dua. When you apply, be sure to have your social security number, the names and addresses of your employers for the last 15 months and the social security numbers of your dependent children. If you are a non-citizen, have your A# handy. If you are monetarily eligible, you will receive a Benefit Determination Notice. Make sure it includes all your wages accurately.