4. Is DUA’s decision to grant or deny unemployment insurance final?

You and your employer have ten days (up to 30 days if DUA determines there is good cause for the delay) to appeal the decision. DUA then holds a hearing. If DUA decides against you, you have 30 days to file an appeal at the Board of Review, after which you may appeal in District Court. Claimants who are represented greatly increase their chances for success at DUA hearings. You can also request a reconsideration of a DUA decision within a year of the first determination and/or seek a waiver of any overpayment owed. Call legal aid for assistance (for a directory of legal services programs, go to www.masslegalhelp.org.)